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Turning Chats Into Closures: Sales, Leasing & FM Now Automated
Automating property inquiries, lease renewals, and maintenance requests—right from WhatsApp & social DMs
Instant WhatsApp inquiries
Automated maintenance ticketing
Quicker tenant issue resolution
About client
Grand Properties is a leading UAE-based real estate firm, managing a diverse portfolio of residential and commercial assets. Their expertise spans Property Design & Development, Facilities Management & Security, Property Maintenance, and Real Estate Purchasing & Leasing — delivering end-to-end service with professionalism, operational excellence, and deep market insight.
The Challenge
As their client base and property inventory expanded, Grand Properties faced increasing pressure on both their Sales, Leasing and Facility management team. The key challenges were
Unorganized Property Visit Requests
Multiple inquiry channels led to missed follow-ups and scheduling delays.
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Manual Tenant Complaint Handling
Lack of a centralized system caused scattered tenant reports and slow responses.
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Slow Response Time
Manual handling of requests led to delays in addressing both sales and service needs.
No Ticketing or Tracking
Lack of a structured system to log, assign, and monitor tenant complaints or staff actions.
Scattered Team Communication
Teams used disjointed channels, making coordination and consistent tenant experience difficult.
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Ineffective Marketing Outreach
No structured lead follow-up process, leading to missed opportunities and poor conversion rates.
The Exequte Solution
Exequte implemented an intelligent messaging solution across WhatsApp, Facebook, and Instagram to automate client communication, service requests, and issue resolution workflows.
Intelligent Scheduling for Property Visits
An intuitive WhatsApp-driven workflow enables prospects to effortlessly book property visits—selecting location, time, and preferred listings in real-time. Automated responses not only guide users seamlessly but also instantly log and prioritize requests, ensuring swift assignment to the sales team for timely, personalized follow-up. This smart automation accelerates lead engagement and boosts conversion rates.
Sales & Leasing Engagement Automation
They can effortlessly track and engage leads captured from campaigns directly via WhatsApp. New properties can be showcased instantly within the chat, creating seamless discovery for prospects. The platform streamlines contract renewals and automates payment reminders to tenants, ensuring timely follow-ups. Additionally, WhatsApp serves as a dynamic support channel, efficiently managing general tenant queries and enhancing overall communication.
Automated Complaint Management
Tenants can now raise maintenance requests (e.g., water leakage, electrical, plumbing) directly via WhatsApp by sharing relevant photos as proof. The system automatically generates a ticket, categorizes the issue, and routes it to the appropriate internal team. Tenants can also track the status and escalate the request within WhatsApp if support is delayed.
Real-Time Assignment & Technician Updates via WhatsApp
Service tickets are instantly assigned to the relevant technician or department along with all necessary details—directly through WhatsApp. Field technicians receive real-time alerts and can easily update the ticket status, progress, or closure with a single click, all within WhatsApp. This simplifies field communication and reduces manual follow-ups. Tenants are also kept informed throughout the process, enhancing transparency and trust.
Campaigns & Marketing Outreach Simplified
Click-to-WhatsApp integration has enabled instant, seamless communication with leads captured from campaigns. Combined with WhatsApp Marketing, Broadcast Messaging, and CTWA capabilities, this solution empowers teams to engage prospects anytime, anywhere. A real-time dashboard provides live insights into lead flow, campaign performance, and team activities—driving timely, data-driven follow-ups and maximizing conversion potential.
Results
Faster handling of property visit requests
Streamlined tenant complaint resolution process
Automated ticket generation and tracking
Reduced time to assign and resolve service issues
Higher tenant satisfaction and improved sales team respons
Automation freed staff from routine tasks.
Customer Feedback
