Empowering Government Services with Seamless Communication

Enabling mobility, smarter interactions, and secure integrations for modern citizen services.

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100% Mobility

Sales Team Connected from anywhere

$800 Monthly Savings

Eliminated Public IP costs

0 Downtime

Reliable, highquality calling experience

About client

Mazaya Center Government Services – Al Adheed

Mazaya Center Government Services (Al Adheed) is an authorized service center by Dubai Courts, dedicated to delivering judicial, visa, and government support services. With a focus on integrity, efficiency, and client-centric care, they simplify processes through offerings such as case registration, notary public, certified translations, visa services, and virtual court hearings—helping individuals and businesses access justice and government services with confidence and ease.

The Challenge

Mazaya Center was operating on a legacy Avaya on-premise system that limited mobility for sales representatives and made it difficult to log interactions directly into their in-house CRM. They needed

Mobility for sales representatives to operate from anywhere.
Reliable call recording and reporting.
Seamless integration with their in-house CRM to log calls and map interactions to leads.
High-quality, reliable voice without downtime.

Previous attempts with other providers failed due to call quality issues, downtimes, and integration limitations.

The Exequte Solution

Exequte evaluated their requirements and delivered a pure SaaS Zoom Phone solution without forklifting existing infrastructure.

Zoom Phone Mobility

Sales teams can now work from anywhere with reliable voice and call continuity.

CRM Integration

Every call and recording is logged automatically against leads.

Number Retention

Their existing landline numbers were retained and seamlessly integrated into the solution

No Public IP Costs

 Saved ~$800/month by removing the need for dedicated IPs.

Zero Hardware Footprint

 Delivered as a cloud-native solution.

AI-Enhanced Features

Smart transcription, call insights, and intelligent routing enhanced their user experiences and went beyond their initial expectations.

Results

100% Mobility

Remote teams now operate without barriers

$800 Monthly Savings

Infrastructure costs removed

Crystal-Clear Calls

No downtime or quality issues reported

Streamlined Operations

Automated logging & CRM updates

Improved Sales Performance

Empowered team with mobility and efficiency

Future-Ready

AI-driven capabilities supporting growth

Customer Feedback

Exequte transformed the way we communicate. From call quality to CRM integration and mobility, everything just works seamlessly now. Their team understood our needs and delivered beyond expectations
Mr. Jothish
Mazaya Center Government Services