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Empowering Novvi Properties with Intelligent WhatsApp & CRM Automation.
Streamlining sales, marketing, and customer service with smart whatsapp solution and fully connected Bitrix CRM integration.
Automated workflows speed up engagement
All conversations logged instantly
Lead creation and updates fully automated
About client
Novvi Properties is a Dubai-based real estate agency specializing in residential and commercial property sales, leasing, and investment advisory. With a strong focus on market expertise, transparency, and customer-first service, they guide clients through property discovery, valuation, viewing coordination, negotiations, and end-to-end transaction support—helping individuals and businesses find the right spaces with confidence and ease.
The Challenge
Novvi Properties was managing high volumes of customer enquiries across WhatsApp, sales calls, and marketing campaigns, but their communication process was scattered across multiple tools. Teams had to manually track follow-ups, and most customer conversations were not logged into Bitrix CRM.
They needed
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The Exequte Solution
Exequte evaluated their communication workflows and implemented a centralized, automated WhatsApp engagement system fully integrated with Bitrix CRM.
Unified WhatsApp Communication
All enquiries from sales, marketing, and service flow into one unified platform for faster, consistent responses.
Seamless Bitrix CRM Integration
Every conversation auto-logs to leads in real time, removing manual updates and data gaps instantly.
Automated Workflows & Journeys
Follow-ups, acknowledgements, and nurturing sequences run automatically, improving speed and reducing workload.
Proactive Reminders & Alerts
Customers get automated reminders for meetings, property visits, and service updates directly via WhatsApp.
Team-Wide Visibility
Sales, marketing, and customer service teams work from one unified interface with complete transparency on customer interactions.
Cloud-Based & No Infrastructure Changes
Delivered without modifying existing systems, ensuring a smooth transition and minimal operational disruption.
Results
Achieved 40% improvement in appointment handling speed
60% fewer misrouted calls, leading to faster responses and better service.
Instant lead and campaign tracking for faster decisions and better coordination.
Rapid responses improving lead outcomes
Fully streamlined, traceable operations
Automation freed staff from routine tasks.
Customer Feedback
marketing. Automated journeys and CRM sync now help us generate leads faster, follow up smoothly, and convert better.
