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Contact Center
Harness the power of AI to deliver prompt, accurate, and highly personalized customer experiences across multiple channels.
Deliver faster service, smarter insights, and better outcomes
AI-first CX that unifies your business, learns as it goes, and turns every interaction into a competitive edge.
Let’s Start a Conversation
A cloud contact center built for the future of CX
Outpace customer expectations
Meet your customers on any channel and provide fast, accurate resolutions 24/7 with Zoom Virtual Agent.
Use AI to upskill and enhance support teams
Empower agents and supervisors with real-time AI assistance, easier scheduling, and coaching insights.
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Speed up contact resolution and boost ROI
Increase customer and agent satisfaction by using AI to reduce after-call work, simplify queues, and decrease hold times.
Unify CX across the enterprise
Break down silos
Integrate contact center, UC, and back-office collaboration into a single, AI-first platform that keeps everyone aligned.
Deliver seamless journeys
Invite customers to engage with you across phone, chat, email, SMS, social, and video, or proactively reach out to them with our outbound dialer.
Break down silos
Easily shift from digital to voice to video or initiate screen share, remote control, and co-browse, all through Zoom Contact Center. Native CRM integrations provide connected, consistent customer experiences across all touchpoints.
Automate smarter with Agentic AI
Go beyond scripts
Zoom Virtual Agent uses memory, reasoning, and autonomous action to resolve complex issues without human intervention.
Resolve more with less
Boost self-service containment while reducing agent load through intelligent, multi-intent handling
Adapt in real time
Agentic AI continuously learns and evolves, improving customer resolution with every interaction.
Maximize ROI with apps and integrations
Streamline workflows and improve efficiency with ready-to-use apps and integrations for Zoom Contact Center.
Integrate with your preferred CRM
Connect Zoom Contact Center to leading CRMs like Salesforce, ServiceNow, Dynamics 365, and Zendesk to bring reliable voice, video, SMS, and chat capabilities into your preferred system of record.
Create a unified agent experience
Give your agents a 360-degree view of each customer and the ability to take critical actions like updating service tickets and collecting secure payments.
Optimize contact center operations
Get powerful insights about CX and agent performance across channels with apps like SuccessKPI, CallMiner, and CallCabinet.
Empower agents and supervisors
Support in the moment
Give agents real-time guidance and insights to resolve issues faster and more effectively. AI Expert Assist also simplifies and shortens post call wrap up with interaction summaries and auto disposition.
Optimize at scale
Automatic quality management and AI-generated coaching surface targeted improvements without manual effort.
Drive continuous improvement
Monitor key KPIs live, track adherence, and refine performance using AI-driven dashboards and analytics.
Scale with speed and confidence
Accelerate time to value
Deploy quickly with built-in collaboration tools, native integrations, and intuitive configuration. Uncover actionable insights to achieve important business outcomes faster.
Stay agile as your business grows
A flexible platform built for evolving needs helps you pivot fast without disrupting operations. Our rapid pace of innovation means you get access to the latest in customer experience management technology.
Drive continuous improvement
Monitor key KPIs live, track adherence, and refine performance using AI-driven dashboards and analytics.
10X
Improved Customer Engagement
5X
Faster Response Time
3X
Increase in Sales & Growth
2X
Increase in Client Retention
Strengthen customer relationships with Zoom Customer Experience
Virtual Agent
Deliver intelligent support with our 24/7 virtual agent for chat and voice. Provide quick, personalized help and boost your team’s productivity.
AI Expert Assist
Equip agents and supervisors with AI tools like real-time sentiment analysis and next-best-action guidance
Workforce Engagement Management
Harness the power of AI to deliver prompt, accurate, and highly personalized customer experiences across multiple channels.
Quality Management
Simplify the quality management process by evaluating all customer interactions with AI-automated scorecards
Enabling Seamless Customer Engagement Across Sales, Marketing, and Support
Explore how forward-thinking businesses are enhancing customer experience and driving measurable outcomes with modern engagement solutions.
We've experienced a significant lift in customer engagement and service efficiency by automating interactions across the entire journey—sales, support, and follow-ups.
Dr. Rageena Suleman
Co-Founder, Wellness by Call Doctor UAE.
From campaign promotions to real-time customer assistance, integrated communication workflows helped us streamline operations and unlock new sales opportunities.
Mr. Al Sayed Othman
Director of Operations at American Spine Center
Automated reminders and personalized updates have not only improved customer retention but also reduced inbound inquiries by over 40%
Mr. Shukri Shanahha
Client Services Manager
Supercharge Your Sales, Marketing, and Support with Zoom Contact Center